As a result of its financial difficulties, MoviePass has adjusted its pricing and business model numerous times. The latest change took place in December when MoviePass announced its new three-tier pricing, which went into effect January 1. Prices range from $9.95 to $19.95 a month with each of three plans offering something a little different.
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MoviePass’s latest plans are based on geographic zones. For example, if you are in the Seattle area, which is in Zone 2, the Select plan is $12.95 a month, All Access is $17.95 a month and the Red Carpet plan is $21.95 a month.
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“Change is necessary. We won the hearts of millions of moviegoers, now we need to win back their confidence,” explains Mitch Lowe, CEO of MoviePass, in the December 6 announcement. “We realize that the past year brought our subscribers many modifications and even some surprises, some of which weren’t well-received; but we listened, we reassessed, and we believe we are primed to offer the American consumer the absolute best offering across America in 2019 and beyond.”
Lowe is referring to the company’s lack of transparency, its frequent pricing and business model changes, the service interruptions and resubscribing customers who had cancelled subscriptions – without their knowledge or permission.
If you go to neurosoup.org and type “moviepass” into the search bar, you’ll find two pages of stories about the movie subscription service over the last year-and-a-half. The company has changed its pricing and business model so many times they have lost their customers’ faith in them. More than anything, the company’s lack of transparency and full disclosures have really hurt them, driving customers away and into the theatre seats of competitors like AMC Theatres and Sinemia. This latest move seems like an attempt by the parent company to distance itself from MoviePass, so they don’t take the whole company down with them.