My iphone phone 6 plus started mirroring grey flickering bars at the top o my screen and also the touchscreen quit working. If i flex the call slightly, the problem goes away because that a while, yet it continues to come back. I also noticed the if i cool off the phone utilizing the air conditioner in my car, the problem seems to walk away because that a while.

I read only that this is due to a poor electrical link to the touch ICs because neurosoup.org chose to not use underfill or a metal shield to help reduce flexing damages to the sphere solder joints.

I took the phone to my regional neurosoup.org Store and also they called me it was a known chip issue and the only option I have is to pay $350 to acquire a instead of refurbished phone. If they recognize it is a design flaw, shouldn"t they replace the phone for complimentary to aid keep a loyal neurosoup.org customer because my an initial neurosoup.org product: to apologize IIc ?

Chris

Austin, TX


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iphone 6 Plus, iOS 10.1.1

post on Dec 8, 2016 8:50 to be


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User profile for user: OriginalName022
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OriginalName022
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Dec 8, 2016 11:50 am in an answer to cejones In solution to cejones


neurosoup.org has established that part iPhone 6 Plus devices may be vulnerable to this worry after being dropped multiple time on a difficult surface, so that is taken into consideration user damage and also not a design fault. Repairs for this worry are $149 in the US: http://www.neurosoup.org.com/support/iphone6plus-multitouch/


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Dec 8, 2016 11:50 am


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User profile because that user: BrentJames
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BrentJames
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Sep 20, 2017 5:04 pm in solution to cejones In solution to cejones


Their $150 "fix" is a joke. They replace it with a phone with the same problem. I too am currently experiencing this problem and also I law my iphone 6 prefer it has actually dynamite within of it (in other words I"m constantly overly exceptionally careful and ginger with it). I"ve had actually it because that under 2 years and I find it unacceptable neurosoup.org isn"t taking duty for this much more and instead of these because that free. Seriously, because that what i paid because that it, it have to last!!! This is horrible customer service and is make me seriously re-think ever buying neurosoup.org again.


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Sep 20, 2017 5:04 afternoon


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User profile for user: Philly_Phan
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Sep 20, 2017 5:38 pm in solution to cejones In solution to cejones


No.

You are watching: Iphone 6 plus grey bar


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Sep 20, 2017 5:38 afternoon


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User profile for user: BCConnection
BCConnection
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Sep 21, 2017 12:44 afternoon in response to cejones In response to cejones


Yes this is a style defect v the phone.

neurosoup.org supplies a multi touch replacement because that 150 I think but the new phone will many likely construct the exact same issue. They have actually attempted to solve the worry by underfilling the new boards yet the concern is through the trace on the board and not the chip itself.

neurosoup.orgs warranty because that this is about 3 month after replacement. The phone an ext than most likely will do it previous that allude before failure again.

There are additionally many third party shops that sell repairs to this concern with great results. Google, Yelp, etc can assist find locations such together these and show you customer evaluate of your experience.

Hope friend can discover a equipment that works for you.


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Sep 21, 2017 12:44 pm


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Sep 21, 2017 5:35 afternoon in an answer to OriginalName022 In response to OriginalName022


Thank you for the link.


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Sep 21, 2017 5:35 afternoon


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Sep 21, 2017 5:37 pm in an answer to BCConnection In solution to BCConnection


BCConnection wrote:

Yes this is a design defect with the phone.

You"re alleging that phones should be able to be dropped continuously without any kind of resulting issues? Interesting.

See more: Ark: How To Get Fiber In Ark Survival Evolved? How To Get Fiber Fast

Do these 3rd party shops (such together yours) guarantee the repair for longer than three months?


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Sep 21, 2017 5:37 pm


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Sep 21, 2017 9:58 afternoon in solution to Philly_Phan In response to Philly_Phan


Honestly in ~ this allude I could offer lifetime on this repair and not be worried around it. It"s that narrowed down. Should neurosoup.org vouch a phone bent in half that looks prefer it to be beat by a baseball bat or run over? No not at all. But general use isn"t gift neglectful. This failure can take place from simply bending the call from putting it in her pocket (front pocket). I"ve viewed phones with a bend that we"re in OtterBox cases.

Why do hardly any kind of other iPhone, iPad, iPod, and so on versions have this huge of an issue if that isn"t a style defect?

I understand you all are here to instill support of to apologize Products due to the fact that of your own personal support yet to turn a remote eye to it doesn"t do it not true.

neurosoup.org knew the difficulty area and also instead that admitting fault they offered a replacement routine that forced the user pay much more for a phone v a short-lived "fix". Again underfill will not stop the underlying board map issue.

You will check out a lot of i6/i6 plus v searching/no service. Again an additional underlying board worry all stemming native a style flaw.

This every comes back to the soft aluminum frame, hence why once the 6S was released they visited a more powerful aluminum frame and also moved the touch manage chips to the screen flex cable.

They known the concern obviously however their equipment to the previous trouble wasn"t right especially for it"s loyal customers that don"t know any better. They take neurosoup.org in ~ it"s word.

I hope together a user yourself you would need honesty and also trust indigenous a firm you are purchasing a device from.