While using my iphone 5, OTHER PEOPLE report hearing a high-piched screeching sound at various times during the conversation. I don"t hear anything unusual (no noise)!!. Has anyone else had this problem? Known fixes? I"ve had this phone for 1.5 years -- problem only recently, but getting more frequent.

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User profile for user: mvcascini
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I have a lifeproof nuud for my iphone 6 and I"m having the same issue. I called lifeproof today and the customer service rep told me that it"s fixable. Go to your settings -> general -> accessibility-> scroll down to "phone noise cancellation" and turn it off. Seems to have worked so far...


User profile for user: DLH1512

I think I have figured it out. The issue is with the LifeProof case and, for me, iPhone 6. For some reason there is feedback between the case and phone. It sounds like I am putting two microphones near one another. I am on my second brandnew iPhone 6 in a Lifeproof and still get the screeching. You can resolve this issue by going to another case that isn"t fully encapsulated/waterproof (Otterbox Commuter) or when it starts to screech click the speaker phone on then right back off and the screeching stops. I have done some research and can"t find any other forums where people are having issues with other non-neurosoup.org phones and the Lifeproof cases. Seems to me to be an neurosoup.org/Lifeproof issue. Hopefully this helps.


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Jun 27, 2015 7:29 PM


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User profile for user: DLH1512
DLH1512
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Jul 16, 2015 10:32 AM in response to vccook In response to vccook


UPDATE- I turned off the noise cancelation and kept the Nuud lifeproof case on the phone. I have not had the screeching sound come back in almost a month. Seems to have solved the annoying issue. To turn off the noise cancellation see below-

Go to your settings -> general -> accessibility-> scroll down to "phone noise cancellation" and turn it off. Seems to have worked so far...


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Jul 16, 2015 10:32 AM


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User profile for user: jjafish
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Apr 8, 2014 7:59 AM in response to ghovland also In response to ghovland also


I have had this problem also. Did you get it fixed?


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Apr 8, 2014 7:59 AM


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User profile for user: sch16435
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Apr 28, 2014 2:24 PM in response to ghovland also In response to ghovland


My wife is having this problem as well. Nobody seems to know how to fix it or even pinpoint the problem. What service are you two with? We are with Verizon and they said it could be the network. They indicated that it wasn"t a problem with the handset, but I remain skeptical since I am not having the problem and we are on the same plan & network.


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Apr 28, 2014 2:24 PM


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User profile for user: ghovland
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ghovland also
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May 15, 2014 1:38 PM in response to sch16435 In response to sch16435


OK, this seems to solve the problem: It seems that the problem (screeching, distortion, high-pitched noise) happens when I am the recipient of the call, and primarily if the person calling me is an AT&T subscriber (I"m Verizon). But if I hang up and call them back, the problem has always stopped, and doesn"t reoccur during the whole call! Please try this and report back if this solution works for you, and if it"s an AT&T vs. Verizon problem.


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May 15, 2014 1:38 PM


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User profile for user: Travel Agent
Travel Agenns
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May 26, 2014 11:44 AM in response to ghovland In response to ghovland


This problem started with my son"s phone today. I noticed when I called him a few hours ago from my iphone. Our family"s iphones are with Verizon. I checked other boards for a resolution, but didn"t find any. I plan to take his phone into Verizon store for troubleshooting.


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May 26, 2014 11:44 AM


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User profile for user: PapaZain
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Jun 11, 2014 11:34 AM in response to ghovland In response to ghovland also


I"m having the same high-pitched screech. It happens when I call a Verizon phone or land-line.

I called Verizon and they didn"t know what to do to fix it. They are sending a new SIM card (not very hopeful that will help) and asked me to track calls where it happens by dialing ### (send) after a call where I was experiencing the problem. After 5 times, they can escalate the issue.

iPhone 5, OS 7.1.1.


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Jun 11, 2014 11:34 AM


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User profile for user: iphone5neurosoup.orgtv
iphone5neurosoup.orgtv
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Aug 8, 2014 9:52 AM in response to ghovland In response to ghovland


iphone 5 7.1.2, Verizon

I am having this issue since 4 months. I have received multiple devices as replacement as my phone was still under warranty. Nothing seems to solve this.

I was being suggested below , I tried them all

1. Mark calls with ###, once I marked them they came up with an answer there is nothing wrong with the netoccupational , change the phone

2. Next phone had same issues, answer was its due to incoming calls from T mobile.

When I showed them even AT&T people heard it, they suggested to change the phone

3. Next phone had same issues, they suggested me not to use bluetooth and talk from an area with full bars (now dots). I receive at least 3 dots if not 4 or 5 at my home.

4. Next phone, they suggested to not restore the back up but setup Iphone as new. I did and only installed 1 app. Still people on other side had screeching sound, this time it was Sprint and T mobile both.

Funny part when I called neurosoup.org support and verizon for the first time, even they could hear that sound.

No one seems to know why this is happening. I may buy a basic clamshell phone, insert my SIM card in that and use it for a few days to deduce if its device related or carrier. Again I am no expert.


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Aug 8, 2014 9:52 AM


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User profile for user: hammid

This problem seems to be something internal to the iPhone 5S I have. Since June 2014, I have to attend a daily teleconference and one day, my iPhone 5S started screeching during the call. My iPhone 5S was on mute at the time and I had headphones on. I disconnected from the call and called back into the teleconference. The leader of the teleconference asked who just joined and after I confirmed it was me, the said they all heard the screeching noise.

I thought the issue was with my mobile provider (T-Mobile), so I started using Skype to attend the teleconferences. I thought everything was fine using Skype, but just the other day it happened again. My coworker in Europe confirmed everyone heard the screeching noise before I could disconnect.

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This is not good. There can be up to 20 people on these teleconferences and my iPhone 5S is causing them all to pause until I can get disconnected. This needs a fix, and ASAP.