Are you certain your e911 is functioning on your magicJack? Yesterday mine was. I permitted it last week as soon as I was registering my new device. Suddenly this morning it was disabled. This doesn’t seem to be a large point until you actually have actually an emergency and also thought you had actually emergency 911 enabled. Except Dan disabled it without telling us initially.

And so it begins… magicJack is beginning to include added charges just like eextremely other voip company. It started through call forwarding. There was also a nebulous “governmental regulatory fee” as soon as I bought the magicJack plus 2014. Then this email came this morning from “Dan” making use of noreply

Dear customer:

This is not a bill, however an option for you as described listed If you decide you will not pay, you execute not have to take any type of activity.

You are watching: Magic jack 911 fees

Due to recent transforms, magicJack will begin to charge for 911 services for 911 capability. If you decide to proceed to obtain specific restricted 911 calling privileges as described in our TOS, you will certainly should go to and fill out the essential develops and offer brand-new debit/crmodify card information.

magicJack will certainly not profit by collecting these pass through charges for the 911 authorities.

The charges will certainly be billed every year by email and also may cost all over from $6.00 to over $60.00 a year. On average throughout the country it will expense about $12.00 a year.

magicJack will carry out restricted exceptions for hardship instances for world who made a 911 contact before July 1, 2013 and also will write-up alert or email these certain customers later concerning the eligibility.

These unfortunate transforms were made vital bereason particular emergency 911 Districts in specific jurisdictions requested we attempt to bill on their befifty percent and also benefit.


I wonder just how many type of human being are going to gain really steamed at magicJack for not informing us before-hand also that they were going to disable e911 solutions. I understand I am. They had plenty of time to number this out. Apparently, this is something that’s been in the functions via the US federal federal government since January, so it’s not prefer Dan couldn’t have warned us about the readjust prior to making it. Instead, he disabled e911 first and then emailed us as an afterassumed.

For my circumstances, I discovered out the charge will be $4.35 per year for 911 services. (See the chat assistance tranmanuscript I guess I’m okay via that, considering it’s expected to be a pass-through charge that directly benefits my regional 911 organization providers. But what happens as soon as I move?

Update: It’s not $4.35 per year. It would have actually been $4.35 till my gadget renewal in November–a tiny less than 3 months. It transforms out magicJack wants to charge me $18.00 per year. I’m not sure I’m willing to execute that, so I have to think about my options. When I went back this day to check out the price it was $4.26 rather of $4.35, more than likely because it’s a day later?

What Dan did might be legal, but it was not excellent business practice. How many kind of human being are going to endure n the folneurosoup.orging couple weeks because they required 911, however had it disabled without their knowledge? Yikes. This was poorly enforced. This is a organization without any type of setup of action to educate their customers of serious alters before-hand also. It’s time to fire their public relationships manager and also pay someone to execute the job ideal.

Chat via magicJack chat support:

Please wait for a website operator to respond.

You are now chatting through ‘Destiny’

Your Issue ID for this chat is LTK11153012140704X

Destiny: Hello, how might I help you?

Destiny: How are you today?

Chris: Hi Destiny, I simply obtained an e-mail from “Dan” saying I would begin being charged for e911 solutions. How will I be notified?

Destiny: No worries, I will perform my all best to provide all the indevelopment that you wish to have.

Destiny: Thank you for waiting, As I have checked it in our end the 911 have actually new upday the to continue to use there company to have the 911, there is a fee for proceeding the 911.

Destiny: The transforms made by the 911.

Chris: Destiny, I check out that in the email. How a lot will I be charged and will certainly I be notified of the exact charge prior to it is charged against my credit card?

Destiny: According to the 911 that the declared that it is depfinish to your location just how much the fee.

Destiny: Please click here

Chris: Okay

Destiny: Indevelop me once you currently log in , say thanks to you.

Chris: On the 911 tab it still just tells me that it could be almost everywhere from $6 to $60. That’s more than the expense of magicJack yearly on phone company at $60.

Destiny: Please click on the account tab then hit on the 911

Destiny: That is just the instance that given by the 911.

Chris: It states the exact same thing as the email. Nopoint else. Is anypoint you deserve to tell me about the _exact_ charges to _me_?

Destiny: Please scroll down.

Destiny: Can you view CLICK TO ENABLE.

Destiny: If yes please click on the that.

Destiny: then pick the place that you have actually there.

Chris: Okay, it claims $4.35 to permit. What’s odd is that I had actually 911 permitted approximately this morning. Now I uncover that it’s been disabled without my understanding. Is that also legal?

Destiny: Yes, bereason the made by he 911 service.

Chris: That sentence is not well developed. I don’t understand what you expect.

Chris: Could you rephrase, please?

Destiny: All the charges that you view is made by the 911, if you ask me if that is legal, YES that is legal .

Destiny: All the fees that you pay to proceed the organization of the 911 is goes to the 911 money not to us.

Chris: I’m not asking if the charge is legal. Up until this morning, I had 911 alneurosoup.orged. Or at leastern I *thought* it was. If I had tried making a 911 contact, I would certainly have been ill-indeveloped. I would not have actually gained with. I was not offered notice that 911 had actually been disabled by magicJack. _That_ is what I’m questioning the legality of.

Chris: Why didn’t magicJack offer prior notification that they would simply disable everyone’s 911 service?

Destiny: We are not the one that made that the 911.

Chris: That’s not a reasonable sentence again, Destiny. 911 is not an company.

Destiny: we dont have actually authorize to disabled your 911 that is the a lot of import number that we should keep.

Chris: Could you please rephrase?

Destiny: This is not a bill, however a choice for you as explained If you decide you will not pay, you carry out not need to take any type of activity.

Destiny: Due to recent alters, magicJack will start to charge for 911 solutions for 911 capcapacity. If you decide to continue to obtain particular limited 911 calling privileges as explained in our TOS, you will certainly need to go to and fill out the important develops and also provide brand-new debit/crmodify card information.

Destiny: magicJack will certainly not profit by collecting these pass through charges for the 911 authorities.

Destiny: The charges will be billed every year by email and also might expense anywhere from $6.00 to over $60.00 a year. On average throughout the country it will certainly cost around $12.00 a year.

Destiny: magicJack will carry out limited exceptions for hardship situations for world that made a 911 contact before July 1, 2013 and also will post alert or email these certain customers later concerning the eligibility.

Destiny: These unfortunate alters were made necessary bereason specific emergency 911 Districts in specific jurisdictions asked for we attempt to bill on their befifty percent and advantage.

Destiny: that all we have actually right here in our finish the offered by the 911.

Chris: But someone did disable existing 911 service at magicJack. Yesterday, 911 was alneurosoup.orged. Today it is not. I got no prior notification that it would certainly be disabled. I would certainly have actually intended at least a week notice – possibly two. We acquired none.

Destiny: I understand also that.

Chris: Destiny, I’m not upcollection at you. I’m upcollection at just how Dan and also Ymax taken on this case. They did not notify human being that they would be disabling existing 911 solutions prior to they began charging. That’s exceptionally poor organization practice.

Destiny: But we dont have any type of accessibility to 911 , the deserve to do what the desire.

Chris: Obviously prior to this morning magicJack did have actually accessibility to 911 services bereason it was permitted. Now it is not.

Destiny: Thank you for waiting. I’ll be with you in simply a minute.

Destiny: By the method, we only process a research to the 911, once all the research made the 911 is the one to continue to finish the transaction.

Chris: magicJack customers were not indeveloped before the reality. We were informed after the fact. I store all my emails. The only one I got about e911 services was from this morning. We received no prior notice that 911 would be reduced off on a details day (today).

Destiny: Thank you for that indevelopment.

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Destiny: No problems I will additionally raise this issue to our greater department so that they will certainly additionally looking to this issue

Destiny: May I have your ideal email address so that we will send you a email if we have even more upday to your concern?

Chris: I’m saying that is poor organization. You’re going to have a lot of very unhappy customers that think they’re still linked to 911.