Molly K. McLaughlin has been a technology writer because 2004. Her occupational has showed up on many tech sites across the web including PCMag, Dealnews, Wirecutter and many others.

You are watching: T mobile cannot receive incoming calls


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Check the mobile data is enabled. As soon as your phone call connects come a network, you have to see her carrier"s name. If not, a post of "not connected" or "roaming" might display.


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Contact her carrier. Have you paid your bill? also if you have actually auto-pay collection up, that can fail early out to difficulties with your financial institution or a technological glitch. Her carrier must alert you come this, yet it may be via snail mail. If over there isn"t a payment issue, technical support can aid you inspect for other problems and alert you to area outages.


Check because that malware. Sometimes malware hits Android phones. There room a few steps you deserve to take to remove malicious apps from her device. Rebooting her phone in safe mode is wonderful way to determine issues.


Perform a manufacturing facility reset. A hard reset deserve to take treatment of worries that a simple restart doesn"t, however make certain you"ve backed up essential data prior to doing so.


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Contact the manufacturer or carrier. If every else fails, the problem might be due to hardware damage or malware. Find out if it"s worth repairing or just how to obtain a replacement.If you can, bring your phone to a regional store therefore the tech have the right to conduct part troubleshooting.

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keeping Your phone call Secure

Once you’ve determined the problem and fixed it, carry out a defense audit on her device:


Check the it has the latest defense updates.Uninstall unused apps.Download apps and also files just from trusted sources, such as the Google play Store.